I usually find myself pessimistic and not optimistic.
I liked the quote you used though from Bezos. I think it highlights a lot of the issues. The data says this but the customer is saying that. Sometimes folks only want to use the data and ignore the anecdotes, which I get. Anecdotes can be more subjective. As someone who was on calls on a weekly basis and scoring how operations felt with the new tools and processes being delivered, a lot of the operations feedback was subjective. The data says that everything is awesome but meanwhile we are screaming things are not okay. I've also done the opposite myself too. In other cases I've used the data to say your anecdote is wrong. It's a fine balance and line to walk.
I’d bet your pessimism is a hard-earned experience, my friend. And potentially a bias for the kind of roles you have done in past?! But overall people doing the job tend to believe they can accomplish more and on less time, it’s only natural…
You certainly got the gist of my point: it’s about balance in the end.
I usually find myself pessimistic and not optimistic.
I liked the quote you used though from Bezos. I think it highlights a lot of the issues. The data says this but the customer is saying that. Sometimes folks only want to use the data and ignore the anecdotes, which I get. Anecdotes can be more subjective. As someone who was on calls on a weekly basis and scoring how operations felt with the new tools and processes being delivered, a lot of the operations feedback was subjective. The data says that everything is awesome but meanwhile we are screaming things are not okay. I've also done the opposite myself too. In other cases I've used the data to say your anecdote is wrong. It's a fine balance and line to walk.
I’d bet your pessimism is a hard-earned experience, my friend. And potentially a bias for the kind of roles you have done in past?! But overall people doing the job tend to believe they can accomplish more and on less time, it’s only natural…
You certainly got the gist of my point: it’s about balance in the end.
Thanks your comment, comrade!