Interactions: what your customers don't care about, but you should care about…
conceptualleader.substack.com
As the famous quote by Russell Ackoff, pioneer of system thinking, goes… A system's performance is not the sum of its parts but the result of its interactions. Organizations are "systems", by definition. In fact, largely because of being composed of people, they are inherently complex in nature; thus a better metaphor is to call them "ecosystems".
Interactions: what your customers don't care about, but you should care about…
Interactions: what your customers don't care…
Interactions: what your customers don't care about, but you should care about…
As the famous quote by Russell Ackoff, pioneer of system thinking, goes… A system's performance is not the sum of its parts but the result of its interactions. Organizations are "systems", by definition. In fact, largely because of being composed of people, they are inherently complex in nature; thus a better metaphor is to call them "ecosystems".